Refund policy

Refund Policy

At Wellnesfy™, customer satisfaction is important to us. If you experience an issue with your order, we're here to help.

Returns

We offer a 14-day return policy, which means you have 14 days after receiving your order to request a return.

To be eligible for a return, your item must:

Be unused and in its original condition.
Include all original accessories, manuals, and packaging.
Show no signs of wear, damage, or misuse.
Be accompanied by proof of purchase.

Returns requested simply because you changed your mind, no longer want the item, or ordered the wrong product are not eligible for a refund.

To request a return, please contact us at:

📧 iauftahi6098@outlook.com

Please do not send any items back without contacting us first. Unauthorized returns cannot be accepted.

Damaged, Defective or Incorrect Items

Please inspect your package as soon as it arrives.

If your item:

arrives damaged,
has a manufacturing defect,
or you receive the wrong product,

please contact us within 48 hours of delivery and include:

Your order number
A description of the issue
Clear photos or videos showing the problem

After reviewing your request, we will offer an appropriate solution, which may include:

A free replacement
A replacement part (when appropriate)
A full or partial refund

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned once opened or used:

Personal beauty devices
Personal care products
Items showing signs of use
Products damaged by improper handling
Gift cards

Order Cancellation

Orders may be cancelled only before they have been processed for shipment.

Once an order has entered processing or has been shipped, cancellation is no longer possible.

Exchanges

We do not offer direct exchanges.

If your return is approved, you may place a new order for your preferred item.

Refund Process

Once we receive and inspect your returned item, we'll notify you of the outcome.

If approved, your refund will be issued to your original payment method within 5–10 business days.

Please note that your bank or payment provider may require additional time to process the transaction.

European Union Customers

If your order is delivered within the European Union, you may have additional consumer rights under applicable law.

These rights apply only where required by local regulations and do not affect our policy regarding used, damaged, or hygiene-related products.

Need Assistance?

If you have any questions regarding returns or refunds, our support team will be happy to assist you.